Thank you for shopping at Najaa Foods.
Shipping Policy
- Shipping Process: Orders placed on najaafoods.com will be processed within 2 business days.
- Shipping Methods: We offer standard shipping for all orders. Delivery times may vary from a minimum of 3 days to 10 days maximum depending on your location.
- Shipping Rates: Shipping charges will be calculated at checkout based on the weight and destination of your order.
- International Shipping: At this time, we are not shipping internationally.
- Order Tracking: Once your order has been shipped, you will receive a tracking number via WhatsApp from our courier partner to track the status of your delivery.
Refund and Return Policy
- Refunds: We do not offer refunds or exchanges on any products purchased through najaafoods.com unless the item is damaged or defective upon receipt.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 2 days of receiving your order. We will replace the item at no additional cost, or we will give you a refund within 5 to 7 days.
- Non-Returnable Items: Due to the nature of our products, we do not accept returns or exchanges for any other reason, including but not limited to taste preferences or change of mind.
- Cancellations: Once an order has been shipped, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
Contact Us
If you have any questions about our Shipping and Refund Policy, please contact us at +91 8086 762121 or email us at support@najaafoods.com.